FAQ - WiFi Rental for Japan
Q. What do I need to apply?
A. Credit card information. You may make payments in cash at stores however credit card information is still required.
Q. Is there limit of data usage?
A. UQ WiMAX offers unlimited data plan. We do not charge fee besides your rental fee.
Q. Will it work at my destination?
A. You may check the coverage map from the link below. (Japanese only)
Q. How do I pick up my rental item?
A. You may pick up your item a day prior to your rental start date. For shipping, we will arrange to be deliver a day prior to your rental start date (Requires Direct Signature).
Q. How do I return my rental item?
A. Return your item by the next day of your rental ending date. For shipping, drop off return package at your nearest FedEx office or FedEx drop box by the next day of your rental ending date.
Q. Do I need to set up before I start using?
A. After the power is on, simply find the WiFi written on SSID and input the password. Please follow the instruction on the user guide that we provide.
Q. How fast is the data access?
A. Maximum download speed: 40Mbps / maximum upload speed: 10Mbps.
Q. How long does it take to charge and how long is the battery life?
A. It takes 3 hours to charge and works up to 9 hours. However, when you have multiple devices connected, battery may not last long.
Q. What devices can I use? Can I connect my laptop or tablet that I bought in the U.S.?
A. You can connect laptop, smartphone, tablet, and game devices. You can connect devices from the US and devices bought in other countries.
Q. What happens if I want to cancel after I applied?
A. There will be a $15 cancellation fee. No cancellations will be accepted once the item is shipped / picked up.
Q. Where can I contact in case of emergency?
A. We will notify contact information when you pick up your device.
Q. I damaged/ lost the phone. What shall I do?
A. We will charge based on our policy when you return. Please notify Japanese office or J-Plaza (212-532-6786) if you need a substitute device.